OneNote crash on startup caused by cache

OneNote 2013 crash on startup OneNote 2013 crash on startup

I hate it when a good app goes bad, and that’s just what happened to me a couple of times now with OneNote 2013.  If you’ve been using OneNote (or ON as I like to call it – gotta have that abbreviation) then you know what a great app it is.   A number of months ago OneNote would crash within ten seconds of starting up.  I found the resolution to it and moved on.

However, it just happened to me again so I thought I would jot a quick note; maybe it will help you if you run into the same problem.  There appears to be some issue with the handling of the OneNote cache that Microsoft is aware of.  I’m not aware of any actual fix for the problem yet, but there is a fairly simple workaround that isn’t painful.  What you are going to do is go to the working folder where OneNote keeps its cache, delete or rename the cache folder, then restart OneNote and let it rebuild the cache.  Here are the steps:

  1. Exit OneNote
  2. In Explorer, open the folder c:users[your username]AppDataLocalMicrosoftOneNote
    Note: Most likely you will need to turn on view hidden files because AppData is a hidden folder.
  3. Rename the folder “15.0” to “15.0.backup” or something like this, or you can just delete it
  4. Restart OneNote.  When OneNote starts you will only see placeholders for your folders.  Don’t worry, just give it some time and let OneNote build the cache and then you should see everything.

You can find another thread on the topic on the Microsoft Community.

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